If you’ve ever tried to book a move and heard, “We just need a small deposit to secure your date,” you’ve probably wondered: Am I ever getting this money back if plans change?
We hear this all the time on the phone at United Prime Van Lines. People are nervous to hand over any money before a single box is moved — and honestly, that’s fair. There are too many horror stories out there about shady movers and “non‑refundable” everything.
Let’s walk through how moving deposits actually work in the U.S., when they should be refundable, when they’re not, and how to protect yourself so you don’t lose money or your sanity.
Why Moving Companies Ask for a Deposit
Let’s start with the “why.” Because if you understand why a mover wants a deposit, it’s much easier to tell whether their policy is reasonable or a red flag.
Here’s what a legit moving deposit usually covers:
- Blocking off your date and crew: When we reserve your moving day, we’re holding a truck and crew for you — and saying “no” to other jobs that might call later. The deposit is your way of saying, “Yes, I’m serious. Don’t give my spot away.”
- Scheduling costs and logistics: Routing trucks, planning long-distance loads, confirming elevator reservations, arranging parking permits — that’s time and coordination. A deposit helps cover the cost of getting everything in place.
- Reducing last‑minute cancellations: If everyone could just cancel the day before with no consequence, moving schedules would be chaos, and costs would go up for everyone. A deposit gives both sides a bit of commitment.
The Bottom Line: A deposit should not feel like a trap. It should feel like a mutual commitment.
At United Prime Van Lines, we ask for a deposit to secure your date (especially for long-distance moves and busy South Florida winters), but we’re very clear about when it’s refundable and when it isn’t — in writing.
Are Moving Deposits Legally Required to Be Refundable?
This is where things get confusing. There isn’t one single U.S. law that says, “All moving deposits must be refundable.” It depends on the type of move, state laws, and your contract.
For Interstate Moves (State-to-State)
If you’re moving from Florida to New York, or California to Texas, your mover is regulated by the FMCSA (Federal Motor Carrier Safety Administration).
The FMCSA requires:
- A written estimate (binding or non‑binding).
- Clear terms in that estimate about charges.
- Good faith practices (no deception).
Red Flag: If an interstate mover takes a big deposit and won't clearly tell you if it's refundable, that is a serious warning sign.
For Local Moves (Same State)
Local moves (e.g., Hallandale Beach to Weston, or Chatsworth to Northridge) are regulated at the state/county level. Most states care about clear disclosure. If the non-refundable terms are written in bold and you sign it, it’s usually legal.
Common Types of Deposits (And Which Are Refundable)
1. Fully Refundable Deposits (The Best Case)
- The Deal: Refundable if canceled within a certain window (e.g., "7 days before the move").
- Why we like it: It gives you a way out if life changes (job offers fall through, closings get delayed).
2. Partially Refundable Deposits
- The Deal: Refundable minus a small admin fee (e.g., "$50 cancellation fee").
- Verdict: Not ideal, but not a scam—as long as it's clear upfront.
3. Non‑Refundable Deposits
- The Deal: You pay, you stay.
- The Warning: This is common with unlicensed brokers or super-cheap online quotes. If a mover demands a high non-refundable deposit with vague paperwork, walk away.
When You Can Usually Get Your Money Back
You should get a refund in these situations (assuming you hired a reputable company):
- You Cancel Early: If you cancel within the allowed window (e.g., 2 weeks out), you should get a full refund.
- The Mover Changes the Terms: If they suddenly jack up the price or change the date without your consent, you have the right to walk away with your deposit.
- The Mover is a No-Show: If they don't show up or are hours late with no communication, a refund is the bare minimum.
When You Probably Won’t Get Your Money Back
To be honest, there are times when keeping the deposit is fair:
- Last‑Minute Cancellations: If you cancel the day before, the mover has likely already turned down other work for your spot.
- "Change of Heart": If you find a cheaper quote last minute and switch without notice, you will likely forfeit the deposit.
- Ignoring the Policy: If the contract says "Non-refundable after [Date]" and you cancel after that date, you are out of luck.
Red Flags You Should Never Ignore
- Huge Deposits: 40–50% upfront is too much. (10–20% is normal).
- Cash App Only: If they only take Zelle or Cash App and refuse credit cards, run.
- Verbal Promises: “Don’t worry, it’s refundable” means nothing if it isn't in writing.
How to Protect Your Deposit Before You Book
1. Ask These 5 Questions
- Is the deposit refundable or non‑refundable?
- What is the cancellation cutoff date for a full refund?
- How long does the refund process take?
- What happens if you (the mover) have to reschedule?
- If my closing changes, is the deposit transferable to a new date?
2. Pay With a Credit Card
Credit cards offer dispute protection. Cash and Zelle do not.
3. Read the Fine Print
Look for the "Cancellation" section on the estimate. If you don't understand it, ask the rep to explain it line-by-line.
How We Handle Deposits at United Prime Van Lines
We can’t speak for everyone, but here is our philosophy: Your deposit should feel like a reservation, not a trap.
- We explain the terms upfront.
- We put it in writing.
- If your closing date moves, we try to move your reservation rather than taking your money.
- We are flexible because we know life in South Florida and California (HOAs, closings, delays) is unpredictable.
The Verdict
A deposit isn’t inherently bad. It’s a tool for stability. But it relies on transparency.
If you’re planning a move—whether in Hallandale Beach, Chatsworth, or interstate—and you’re nervous about deposits, just talk to us. We’ll walk you through the numbers, the dates, and the "what-ifs" so you can make a decision that feels right.
